General terms and conditions of use
General terms and conditions of use
General terms and conditions of use
Article 1. Description of the service
Access to your account must be secured by you, using an email address and a password. We strongly advise you not to divulge your password to third parties. Rocket Web Ltd reserves the right to assume that all transactions within your account, following a request for access using your email address and password, are subject to your management and supervision. You are responsible for all activities that occur under your account, unless you have explicitly told Rocket Web Ltd. that a third party is in possession of your password. For a fee, you are permitted to use the Service to create, process, export and download your documents. You are responsible for the use of the tools and features offered by the service.
Your connection to the service allows you to access it at any time.
Article 2. Terms and conditions of use
We reserve the right to prohibit the use of the service for actions that would be contrary to the regulations and the application of the law in force. This clause refers, among other things, to the recording or dissemination of information qualified as defamatory, containing slanderous or racist material, or the sending of unwanted messages through the service.
Each account is personal and can only be managed by the holder of the e-mail address associated with the account in question. We expressly prohibit access to your account by third parties.
If we receive a complaint, or if Rocket Web Ltd finds that you have violated one or more of the above rules, we reserve the right to close the user account, or completely block access to the service, without refund of any amount paid.
In all cases where Rocket Web Ltd becomes aware of the possibility of a problem, damage or imminent danger to the proper functioning of the computer systems or network of Rocket Web Ltd or third parties, and/or to the provision of services via the Internet, in particular by the unwanted sending of e-mails or other data, the disclosure of personal data or the dissemination of computer viruses, Trojan horses and similar software, Rocket Web Ltd reserves the right to take all measures it deems necessary and fair to eliminate or prevent such danger.
In the event that criminal acts are found to have been committed, Rocket Web Ltd reserves the right to file a complaint at any time. Likewise, Rocket Web Ltd reserves the right to disclose the name, address, IP address and other identifying data of any user to third parties who complain and find that their rights or these terms and conditions have been violated, in all cases where the plausibility of the complaint can be considered acceptable, where there are no other methods of access to such data and where third parties can justify their interest in obtaining such data.
Rocket Web Ltd reserves the right to pass on to the non-compliant user of the service any damages suffered as a result of the violation of the rules of conduct set out above. The user of the service excludes the liability of Rocket Web Ltd against all claims of third parties in connection with the input of their transmitted information.
Article 3. Intellectual Property
The information published or recorded by the user through the site is an integral part of and remains the property of the user. Rocket Web Ltd reserves a limited right of use in the processing of this information for the provision of the service.
The user of the service may revoke this right of use set out in the previous paragraph, either by exercising the right to delete the data concerned or by terminating the agreement entered into.
When a user sends information to Rocket Web Ltd., such as feedback regarding an error or a suggestion for its correction, the user automatically grants Rocket Web Ltd. an unrestricted, perpetual right to use that information for Rocket Web Ltd.'s services, except for information explicitly marked as confidential and transmitted to Rocket Web Ltd. under that designation. Rocket Web Ltd is not obliged to pay any compensation if it decides to incorporate the user's suggestion or feedback on its website.
The site will not store any confidential data that the user enters or disseminates through the service, except where absolutely necessary for the proper provision of the service, or where Rocket Web Ltd is under a legal provision or legal obligation to do so. Rocket Web Ltd will take all necessary steps to limit the transmission of data as much as possible within the limits of its competence.
The user of the service has the right to use the service and the materials generated by the service for the duration of his or her membership. At the end of the period of his affiliation, the user will no longer be authorised to use the tools offered by the Site. These documents can only be used by the user of the service after the financial acquisition of the rights from Rocket Web Ltd, which are based on these documents.
The service, the websites, the associated software, and all the information and illustrations on the website(s), form an integral part of the intellectual property of Rocket Web Ltd. Under no circumstances may any of the above-mentioned elements be copied or used without the express written permission of Rocket Web Ltd, except as permitted by law.
Likewise, the layout of the final document that the user may download through the service is part of the intellectual property of Rocket Web Ltd, in accordance with the previous paragraph. The user of the service receives a limited right to use this layout. No express permission will be given for any other use of the service, other than for the combined use of written materials offered by the service. This right will be maintained even after the termination of this agreement, including the associated terms and conditions.
Article 4. Availability of the site
Rocket Web Ltd takes all necessary steps to ensure the availability of the service, but cannot guarantee 100% availability.
Rocket Web Ltd actively maintains the services offered. Maintenance may take place at any time, whether announced or unannounced, although it may result in limited availability.
Rocket Web Ltd reserves the right to modify the service at any time and, while we welcome user feedback, we reserve the right to determine for ourselves what information may be disclosed on the website.
Article 5. Tariff conditions of the service
Use of the service automatically results in the payment of financial compensation to Rocket Web Ltd. The current price is indicated on the site, depending on the product.
Depending on the location of the transaction, the method of payment used and the place of issue, foreign currency conversion fees may apply and price differences may occur due to exchange rates. Your transaction may be subject to a foreign currency conversion fee assessed by your bank or card issuer. Rocket Web Ltd. is not responsible for foreign currency conversion fees or additional taxes and will not pay any compensation or refund for fees charged by your bank or card issuer.
Fees for use of the service must be paid in advance, as soon as the request to use the service is made.
The first use of the Site automatically entails the obligation to take out a subscription. The user's subscription automatically entails the obligation to pay a monthly fee. The amount due by the user will be subject to a monthly payment in advance, from the end of the first month of subscription.
Rocket Web Ltd reserves the right to modify the costs mentioned in article 5, at any time. Rocket Web Ltd undertakes to communicate any price modification to the user of the service, within a period of one (1) month prior to the coming into force of the price modification. In the event that the "user" disagrees with the price change, the "user" has the right to terminate the agreement entered into, until the updated prices come into effect.
In view of the immediate execution of the provision of the service by Rocket Web Ltd, expressly requested by the user, no right to claim payment or any possibility of recourse to the articles of the law relating to distance selling will be granted to the user of the service.
Article 6. Terms of payment
The user of the service can make payment by credit card, following the instructions described on the website.
In the event of non-payment by the due date, Rocket Web Ltd will send a payment reminder to invite the service user to pay the amount due within 14 days. If the service user does not comply with his payment obligation within the period specified in the reminder, he is automatically considered to be in default, with no obligation to send a further reminder. Consequently, Rocket Web Ltd reserves the right to charge a reminder fee and to limit its services. For example, by restricting access to the site.
In the event that Rocket Web Ltd is unable to withdraw the amount due and/or in the event that the service user does not pay by the due date, the service user will not only be liable for the amount due plus interest, but also for full compensation of the extrajudicial collection costs.
Article 7. Duration and termination of the subscription
This contract and the subscription of the user of the service take effect from the first use of the service by the user, as mentioned in article 1 of these general terms and conditions.
The service user may, at any time, cancel the subscription through his account or by contacting customer service. In order to avoid an unwanted renewal of the subscription, the service user must cancel the subscription on his account, at the latest the day before the new subscription period.
Upon termination of the subscription, any prepayment received by Rocket Web Ltd. will not be refunded to the service user.
The data recorded by the service user will be deleted after a period of eighteen months from the last date of use of the service. Rocket Web Ltd undertakes to inform the service user, by email, before the data is deleted, but there is no obligation to do so. The service user may, however, use the data until it is deleted by opting to enter into a new agreement.
Article 8. Modification of prices and conditions
Rocket Web Ltd reserves the right to change these terms and prices, effective at the beginning of each new payment period, unless otherwise required by law.
Rocket Web Ltd undertakes to announce any changes or additions to the website within a minimum of thirty days prior to the effective date, so that the user of the service can become aware of them within an acceptable period of time.
In the event that the Service User does not accept the modification or addition, the Service User will have the option to terminate this Agreement until the effective date of the modification or addition. The use of the Service after the date of entry into force of the modification or supplement means the formal acceptance of the modified or supplemental conditions by the Service User.
Article 9. Responsibility
Unless otherwise provided by law, the liability provisions set out below shall prevail in the event of use of the service.
Except in the case of wilful misconduct or gross negligence, the liability of Rocket Web Ltd is limited to the refund of the amount paid by the user of the service for the two (2) months prior to the time of the event that would have caused any damage.
Rocket Web Ltd cannot be held responsible for any indirect damage, consequential damage, loss of profits, loss of jobs, unrealised savings, and damage due to the stagnation of Rocket Web Ltd's activity.
In case of force majeure, Rocket Web Ltd will never be responsible for the reimbursement of damages suffered by the user of the service as a result of the events listed above. In addition to those usually retained by jurisprudence, the following are considered to be cases of force majeure: the malfunctioning and breakdown of the Internet network or telecommunications infrastructure, the malfunctioning or interruptions of the electricity network, internal rebellions, mobilisation, war, blockage of means of transport, strike, lock-out, disruption of Rocket Web Ltd's activity, stagnation of supply, fire, floods and any other event beyond the express will of the parties preventing the normal execution of the use and supply of the service.
Article 10. Miscellaneous
This agreement is governed by and shall be interpreted in accordance with French law.
To the extent not prescribed by the rules of statutory law, any dispute that may arise under this agreement with Rocket Web Ltd will be submitted to the competent French jurisdiction in the district where Rocket Web Ltd has its registered office.
In the event that any provision of these terms and conditions of use requires a communication to be made in writing, this provision will be considered to have been complied with if the communication has been transmitted by electronic mail or through Rocket Web Ltd, provided that it is clear that the message comes from the sender himself and that the integrity of the message has not been altered.
Rocket Web Ltd. may assign its rights and obligations under this agreement, as well as the personal data recorded and processed in the course of its services, to a third party acquiring Rocket Web Ltd. or its business activities.
Article 11. Contact
The user of the service has the possibility to contact Rocket Web Ltd via the contact form, for any questions, suggestions or remarks about these terms.
Article 12. Applicable law
These terms and conditions shall be governed by and construed in accordance with the laws of England and any dispute shall be decided solely by the English courts.
Article 13. Cancellation
The user of the service has the possibility to cancel subscriptions to the services either from his account or by contacting customer service by email: contact@Rocket Web Ltd.com.
Unless one of the exceptions listed below applies, you may cancel your order without giving a reason within 14 days from the day of conclusion of the contract.
You must send your communication before the 14-day cancellation period expires and return the item.
EXCEPTIONS TO THE RIGHT OF CANCELLATION
the supply of goods or services made to your specifications or clearly personalised;
the supply of digital content which is not provided in a tangible medium if you have agreed, at the time of your order, that we may commence delivery and you cannot cancel it once delivery has commenced;
Article 14. Refund
Once your subscription has started, you cannot get a refund for payments already made, unless the right of cancellation is applicable. If you no longer wish to subscribe, you may cancel your subscription at any time. You will still have access to the subscription until the end of the period for which you have paid.
Article 15. Contact
Rocket Web Ltd
Company number 13090240